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Call: 1300 MYLIFE (695 433)
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Email: info@mylifemysuper.com.au
Log in online: For online access to your MyLife MySuper account, go to mylifemysuper.com.au/mylifeonline
Post: GPO Box 4303, Melbourne VIC 3001
Media enquiries: Contact Adele Feletto on 0413 489 292 or email adele@adelefelettopublicity.com.au.

MyLife MySuper and MyLife MyAdvice offices

Level 5, 303 Coronation Drive
Milton QLD 4064
Level 1, 535 Bourke Street
Melbourne VIC 3000
Suite 1, 112 Mulgrave Road
Cairns QLD 4870
St Brigid's Centre
60 John Street
Northbridge WA 6003
Unit 3, 59 Wentworth Avenue
Kingston ACT 2604
Level 2, 27 Ringwood Street
Ringwood VIC 3134
1 Dashwood Place
Darwin NT 0820
Polding Centre
Level 7, 133 Liverpool Street
Sydney NSW 2000
Ashby House
1 Malone Street
Geelong VIC 3220
Suite 15, 715 Raglan Parade
Warrnambool VIC 3280
35 Tower Road
New Town TAS 7008



The Trustee recognises its responsibility to ensure that collectively, the Directors and Executive Officers have the full range of skills needed for the effective and prudent operation of the Trustee’s business operations, and that individually each Director has the skills that allow him or her to make an effective contribution to Board deliberations and processes. The Trustee also recognises its responsibility to ensure that Directors collectively have the necessary skills, knowledge and experience to understand the risks associated with the Trustee’s business operations, including its legal and prudential obligations, and to ensure that the Trustee’s business operations are managed in an appropriate way taking account of these risks. This does not preclude the Trustee from supplementing its skills and knowledge by engaging external consultants and experts.

The Fund has a Trust Deed (which includes the Governing Rules) that sets out how the Fund operates and the obligations, rights and benefits of the Directors, members and employer sponsors of the Fund. It is the final authority in any matter relating to the receipt of contributions, the payment of benefits and the conditions of membership.

The Trustee is bound by the Constitution of CSF Pty Limited, which sets out how it must operate when dealing with shares, meetings, appointments, removal and remuneration of Directors, records, indemnity, winding up etc.

The Appointment, Renewal and Removal Procedures for Directors sets out the procedures relating to the appointment, renewal and removal of the Directors of CSF Pty Limited and records its approach to ensuring that the Trustee meets the requirements set out in the SIS Act and APRA Prudential Standards. 

The Board Attendance Record shows the attendance of each Director at Board Meetings for the calendar year.

The Conflicts Management Policy of the Trustee documents the arrangements in place for managing situations giving rise to actual and potential conflicts of interest and conflicts of duty for Responsible Persons1 and employees of the Trustee. 

The interests of the Fund’s beneficiaries must take precedence over the interests of Responsible Persons and employees.

The Conflicts Management Policy is intended to ensure that where an actual or potential conflict arises which cannot be avoided:

  • The duties to, and interests of, beneficiaries receive priority over any duties to, and interests of other persons
  • The duties to beneficiaries are met despite the conflict
  • The interests of beneficiaries are not adversely affected by the conflict.

The Conflicts Management Policy sets out the Trustee’s controls and process for identifying and monitoring actual and potential conflicts; assessing and evaluating those conflicts; deciding upon and implementing a response to those conflicts; managing those conflicts in accordance with the requirements to give priority to the duties to, and interests of, beneficiaries; maintaining a record of all identified conflicts and the action taken to avoid or manage them; and developing and maintaining the required registers: relevant duties register or relevant interests register

This Conflicts Management Policy assists the Trustee to ensure that:

  • The quality of financial services provided by it, and on its behalf, is not compromised by conflicts.
  • The Trustee and its Responsible Persons and employees comply with their obligations to provide financial services efficiently, honestly and fairly.
  • The Trustee and its Responsible Persons and employees meet their fiduciary and statutory obligations to beneficiaries to act fairly in dealing with all classes of beneficiaries (and with all beneficiaries within a class) and not give beneficiaries of one class (or within a class) an unfair advantage.

CSF Pty Limited acts as Trustee of the Fund and did not trade in its own right during the year ended 30 June 2016. No significant change in the nature of this activity occurred during the year, for details refer to the Trustee’s annual financial statement for the year ended 30 June 2016.

Other disclosures

For the Fund’s proxy voting details refer to our Voting Policy and proxy voting register.

When material changes are made to the fund we have
a responsibility to inform our members, especially in circumstances where a change may have an impact on retirement savings.

significant event notice is sent when a change (or event) will affect a member’s investment. This could be a change in fees and costs, a change to insurance premiums or cover, or where a member’s benefit may be transferred without their consent. 

These notices are sent out to all affected members, informing them of the decision and the impact it has on their account. 

We will communicate these notices via our Member Newsletters, or in the event it occurs outside of the publication schedule a standalone communication will be sent. 

Timing of significant event notices:

  • Change or event that increases a fee or change will be sent at least 30 days before it occurs.
  • Change or event that does not relate to an increase to a fee or charge will be sent as soon as possible, but not later than 3 months after the change or event occurs.

A material business activity is one that has the potential, if disrupted, to have a significant impact on the Trustee’s business operations; the Trustee’s ability to manage risks effectively; the interests or reasonable expectations of beneficiaries; and/or the financial position of the Trustee or the Fund. 

The Trustee has determined to outsource a range of material business activities, refer to our list of material service providers for details.

The Trustee Board of Directors and Executive Officers bring a range of skills and specialisations together to form a team that is responsible for the day to day and strategic operations of the fund. 

As an industry superannuation fund, MyLifeMyMoney Superannuation Fund is run only to benefit members.
MyLifeMyMoney Superannuation Fund’s remuneration practices reflect this, with the need to resource the fund in order to provide high quality service to members. 

For a summary of the Board of Directors and Executive Officers remuneration click here

1 A ‘Responsible Person’ of the Trustee is: 
- A Director of the Trustee
- An Executive Officer of the Trustee
- An Approved Auditor, who is appointed to conduct an audit of the Fund
- An Actuary appointed by the Trustee to perform an actuarial function
- A secretary of the Trustee
- A person who performs activities for a connected entity of the Trustee where those activities could materially affect the whole, or a substantial part, of the Trustee’s business operations, or its financial standing, either directly or indirectly
- Any other person determined by APRA, in writing, to play a significant role in the management or control of the Trustee, or whose activities may materially impact on the interests, or reasonable expectations, of beneficiaries, or the financial position of the Trustee or the Fund.