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Manage your insurance
It's easy to manage your insurance online, and we're here to help
Changing your insurance cover
As your life changes, so can your insurance needs. For example, if you get married, have a baby, or buy or extend your home, you might need to change your cover – we’ve made it simple to adjust your cover after these major life events.
What are your options?
Change your cover
You can:
- reduce your insurance cover at any time, or
- apply to increase your cover.
Use our insurance calculators to decide the right level of cover for you, and the cost.
Cancel your cover
If you cancel your cover, insurance fees will stop being deducted from your account.
You will not be able to make a claim with us for an event that occurs after your cover is cancelled.
If you want cover at a later date, you will need to apply and provide evidence of your health to be assessed by our Insurer.
Keep your cover
If you’re confident your current insurance cover meets your needs, you don’t need to do anything.
Don’t forget, if you or your employer stop making contributions, your insurance fees will continue to be deducted from your super balance.
How to adjust your insurance cover
Apply online
Log on through MyLife Online, our secure member portal. Simply click the My Insurance button, the Insurance portal button, then the appropriate button for what you want to change.
Log into MyLife MySuper
Call us
You can request a telephone interview with our Insurance underwriting team. Our Insurer will call you at a convenient time and take you through the application. You’ll find out straight away whether your application is successful or if there is any extra information required.
Contact us
Send an email
Let us know how you would like to adjust your insurance by email. Simply include your member number, full name, and contact details – we’ll get back to you with what happens next.
Email us
Complete a form
You can also download and complete the appropriate form(s) to make the changes you need.
View forms
Get the right advice
Our Financial Planners can help identify your insurance needs and determine the appropriate level of cover for you. They can also help you complete an insurance application. Please note, a fee may apply.
Book an appointmentTransferring to other insurance cover
If you’re transferring other super to your MyLife MySuper account you may also be able to transfer your current insurance across from the other fund.
You can transfer your insurance through MyLife Online, or download and complete a form.
Do not cancel your existing cover until you’ve received written confirmation from us that your insurance transfer has been accepted.
For more information, read our Insurance guide.
Making a claim
We understand you may be going through a difficult time if you need to make an insurance claim, and our team is here for you – simply contact us. We can help with questions you may have, and talk you through the process.